Support Triage Agent

An AI role for qualifying inbound requests and routing them into ticketing / email / CRM with human-in-the-loop escalation. Agentique's flagship for SMBs with overloaded support queues and inconsistent classification across shifts.

Flagship

Support intake → CRM → escalation: request qualification, routing, and SLA control with a transparent handoff to a human.

Who it's for

Head of Support, Support Ops, teams with a high volume of email, messenger, and ticket requests.

Pilot

€500 · 2 weeks · 1 support process. After — from €420/mo + tokens.

Key capabilities

The agent speeds up the path from request to assignee — a human controls the exceptions.

Triage by type and priority Automatic classification of requests by category, urgency, and routing rules.
Routing into your stack Ticket system, email thread, CRM record — the right channel for each case type.
Rules-based escalation Complex, VIP, or high-risk requests get handed to a human with full context.
Operational queue summary A short digest of queue status, SLA risks, and shift load.
Intake from every channel Email, form, messenger — one classification standard, no drops between channels.

Boundaries (human-in-the-loop)

The agent doesn't make exceptional compensation decisions in place of the Head of Support
Critical or non-standard cases stay with a human
Low-confidence classifications are flagged for manual review
The AI routing draft saves time — the human owns the customer decision

Integrations for the support workflow

Works on top of your helpdesk stack — it doesn't replace ticketing, it complements intake and triage.

Helpdesk / ticketing Email CRM Slack / Teams REST API Webhooks