Support Triage Agent
Triage of inbound requests, routing to ticket/email/CRM, rules-based escalation.
- Classification without a call-center headset
- CRM ticket + human escalation
- 24/7 intake with human oversight
intake + CRM
Ready Agents
Every agent is an operational role with a clear scope, deliverables, and human-in-the-loop control. Start with a Pilot Launch (2 weeks).
Triage of inbound requests, routing to ticket/email/CRM, rules-based escalation.
intake + CRM
Lead intake and classification, prioritization, next steps for the sales manager, CRM updates.
lead intake
Hiring: CV screening, EN/UA plans, transcription, dual scoring, debrief packages, multi-manager pipelines.
HR requests
Task collection from channels, priorities, follow-up, operational summary for managers.
ops coordination
Data analysis, models, visualisations, and insights for management decisions — without an internal analytics backlog.
analytics and reporting
Requirements gathering, process modelling, technical specs, and risk analysis before development.
business requirements
Test cases, regression, automation, and defect reports — so releases do not break critical paths.
release quality
Full-stack development in any programming language and for any environment — cloud, on-prem, SaaS, mobile, and web stacks.
full-stack delivery
CI/CD, deployment, monitoring, and infrastructure optimisation — stable releases with less manual toil.
CI/CD and DevOps
Calendars, meetings, correspondence, and executive admin support — 24/7 without lost details.
executive office
Document routing, approval statuses, registers, and freshness control — order in paper and digital flow.
document flow
In discovery we'll pick one process and pilot KPIs — usually Support intake or Sales intake for SMBs.
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